Privacy & Acceptable Use Policy
This Privacy & Acceptable Use Policy explains how Qismatly handles personal information and the standards expected from anyone who applies for or uses the Qismatly service.
Qismatly is a UK-based trading name providing private Muslim marriage introductions.
Contact: contact@qismatly.com
PART A: PRIVACY
1. Information We Collect
Because Qismatly provides a highly personal introduction service, information we collect may include:
- name;
- age and date of birth;
- contact details;
- location;
- photographs;
- nationality and heritage;
- education and profession;
- marital history;
- information concerning children;
- family details;
- lifestyle information;
- interests;
- values;
- religious beliefs and practices;
- marriage preferences;
- information supplied during consultations;
- introduction preferences and responses;
- communications with Qismatly; and
- payment and membership records.
We may also receive information when someone refers you to Qismatly.
We will contact you personally before considering you for membership.
2. Sensitive Personal Information
Some information supplied to Qismatly may constitute special category personal data under UK data protection law, particularly information concerning religious beliefs.
We process such information only where we have an appropriate lawful basis and, where required, your explicit consent.
You may withdraw consent where consent is the basis of processing, although this may mean Qismatly can no longer provide the service effectively.
3. Why We Use Your Information
We may use personal information to:
- review membership applications;
- contact applicants;
- verify applicants;
- understand members personally;
- decide whether to accept an application;
- administer memberships;
- create confidential biographies;
- identify potential introductions;
- represent members;
- communicate potential introductions;
- manage responses to introductions;
- facilitate meetings and communications;
- provide member support;
- process payments;
- protect members and Qismatly from misuse or fraud;
- meet legal obligations; and
- respond to safeguarding or law enforcement matters.
4. Legal Bases
Depending on the information and purpose, Qismatly may process personal information because:
- it is necessary to provide, or prepare to provide, our membership service;
- it is necessary for Qismatly's legitimate interests in operating and protecting the service;
- we have a legal obligation;
- you have provided consent; or
- another lawful basis applies.
Where special category information is processed, we will also rely on an appropriate additional condition under applicable data protection law.
5. Photographs
Photographs supplied to Qismatly are not displayed publicly on the Qismatly website.
They are used solely in connection with:
- verifying applicants;
- preparing confidential member information; and
- private introductions.
Photographs are shared only at the appropriate point in the introduction process.
Recipients are prohibited from forwarding, saving, screenshotting, reproducing or otherwise redistributing them.
6. Sharing Information With Potential Introductions
Information is shared progressively.
An initial biography may exclude a photograph and personally identifying information.
Further information may be released only where the relevant stage of the Qismatly introduction process has been reached.
Personally identifying details and contact information may be disclosed where both individuals have chosen to proceed.
7. Family Involvement
Where appropriate and consistent with the member's wishes, Qismatly may speak with family members as part of understanding or facilitating an introduction.
Members may also show an introduction profile or photograph to an appropriate parent or close family member.
The information must remain confidential and must not be forwarded, photographed, screenshotted or copied.
8. Service Providers
We may use trusted third-party providers to help operate Qismatly, such as:
- website and database hosting providers;
- email and communications providers;
- payment providers;
- video communication services; and
- technology and security providers.
These providers may process information only as necessary to provide their services to us, and subject to appropriate data-protection arrangements.
Payments may be processed by Stripe or another payment provider. Qismatly does not need to store your complete payment-card details itself.
9. International Members and Data
Some members or introductions may be located outside the United Kingdom.
Where personal information is transferred internationally, Qismatly will take reasonable steps to ensure that appropriate protections required by applicable data-protection law are used.
10. How Long We Keep Information
We retain information only for as long as reasonably necessary for:
- providing the Qismatly service;
- administering membership;
- managing introductions;
- maintaining appropriate records;
- resolving disputes;
- protecting members;
- meeting legal, tax, payment or regulatory requirements; and
- establishing or defending legal claims.
Biography links themselves are normally available for approximately three days after being sent.
Expiry of a biography link does not necessarily mean the underlying member information is immediately deleted from Qismatly's internal records.
11. Security
Qismatly takes reasonable organisational and technical measures to protect personal information.
However, no online system can be guaranteed to be completely secure.
Members also have an important role in maintaining security by complying with the confidentiality requirements contained within this policy.
12. Your Data Rights
Subject to applicable law, individuals may have rights relating to their personal information, including rights to:
- access information;
- correct inaccurate information;
- request deletion;
- restrict certain processing;
- object to certain processing;
- request portability in relevant circumstances; and
- withdraw consent where processing relies on consent.
Requests should be sent to contact@qismatly.com.
You may also have the right to complain to the UK Information Commissioner's Office.
13. Law Enforcement
Personal information may be disclosed where Qismatly is lawfully required or permitted to do so, including in connection with a valid law enforcement request, court order, safeguarding concern or serious threat of harm.
Further information is contained within our Law Enforcement Requests policy.
PART B: ACCEPTABLE USE
14. Genuine Purpose
Qismatly may only be used by adults genuinely considering marriage.
You must not use Qismatly for:
- casual dating;
- sexual solicitation;
- commercial networking;
- recruitment;
- advertising;
- financial solicitation;
- investment opportunities;
- fraudulent immigration arrangements;
- fraud; or
- any unlawful activity.
15. Honest Representation
You must not:
- impersonate another individual;
- use a photograph that is not genuinely yours;
- knowingly supply materially false information;
- create a false identity;
- deliberately misrepresent your circumstances; or
- use Qismatly deceptively.
16. Respectful Conduct
You must not:
- harass another person;
- threaten or intimidate another person;
- pressure someone to continue an introduction;
- send abusive, degrading or sexually explicit communications;
- repeatedly contact someone who no longer wishes to communicate;
- stalk or monitor another person;
- engage in coercive behaviour; or
- behave in a manner reasonably likely to cause another person fear or serious distress.
17. Confidentiality of Biographies
Qismatly biographies are provided privately.
You must not:
- forward biography links;
- screenshot profiles;
- copy or reproduce biographies;
- save another member's personal information;
- publish profile information; or
- distribute member information to third parties.
Biography links normally expire approximately three days after they are sent.
18. Photographs
Photographs are shared in strict confidence.
You must not:
- forward them;
- screenshot them;
- photograph them with another device;
- download them;
- save them;
- publish them;
- upload them elsewhere;
- alter or manipulate them;
- use reverse-image or facial-recognition searches on them; or
- use them for any purpose unrelated to the relevant Qismatly introduction.
A photograph may be shown directly to an appropriate parent or close family member as part of considering the introduction, but must not be separately sent or copied.
19. Contact Information
Personal contact information disclosed during an introduction must be used only in connection with that introduction.
If an introduction ends, you must respect the other person's boundaries and cease unwanted contact.
20. Financial Conduct
Members must not:
- request money from another member;
- solicit investments;
- promote commercial products or services;
- use stolen or unauthorised payment methods;
- commit payment fraud; or
- misuse Qismatly for financial exploitation.
21. Technology
You must not:
- attempt unauthorised access to Qismatly systems;
- scrape member information;
- bypass expiring biography links;
- interfere with website security;
- systematically extract information;
- introduce malware;
- probe Qismatly systems without authority; or
- use automated tools to collect information about members.
22. Safeguarding
Qismatly must not be used to facilitate:
- violence;
- abuse;
- exploitation;
- threats;
- stalking;
- trafficking;
- fraud;
- extortion;
- blackmail; or
- other unlawful conduct.
Concerns should be sent to contact@qismatly.com.
23. Consequences of Misuse
Where Qismatly reasonably believes this policy has been breached, we may:
- restrict access;
- withdraw access to biographies;
- stop an introduction;
- suspend membership;
- terminate membership;
- preserve relevant evidence;
- inform an affected person where appropriate; or
- contact relevant authorities where lawful and necessary.
Termination for breach does not automatically entitle a member to a refund.
24. Contact
Privacy, confidentiality, misuse and safeguarding enquiries should be sent to:
contact@qismatly.com
Qismatly
A UK-based trading name