Law Enforcement Requests
Last updated: 1 September 2026
Qismatly takes the privacy, confidentiality and safety of its applicants and members seriously.
This policy explains how Qismatly handles requests for information from police, courts, law enforcement bodies and other legally authorised public authorities.
1. How to Submit a Request
Law enforcement requests should be sent to:
contact@qismatly.com
Please use the subject line:
LAW ENFORCEMENT REQUEST
2. Information Required
Where appropriate, requests should include:
- the requesting authority;
- the full name and position of the requesting officer or official;
- official contact details;
- reference, employee or badge number where applicable;
- the legal basis for the request;
- any relevant warrant, court order, production order or statutory authority;
- sufficient information to identify the relevant applicant or member;
- the specific information requested;
- the relevant period or dates; and
- any applicable deadline.
Qismatly may request further information or clarification before responding.
3. How Requests Are Assessed
A request from a law enforcement authority does not automatically result in disclosure.
Qismatly will consider each request individually and assess whether sharing the information is:
- lawful;
- necessary;
- proportionate;
- sufficiently specific; and
- consistent with applicable data-protection requirements.
UK data-protection law does not prevent businesses from sharing information with law enforcement where doing so is necessary and proportionate, but it does not provide a blanket permission to disclose everything requested.
4. Information Qismatly May Hold
Depending upon the relevant member and circumstances, Qismatly may hold information including:
- application information;
- registration information;
- photographs;
- contact information;
- membership records;
- payment records;
- communications with Qismatly;
- profile information;
- introduction records;
- member responses to introductions; and
- limited technical information.
We do not guarantee that any particular information remains available or has been retained.
5. Minimum Necessary Disclosure
Where disclosure is appropriate and lawful, Qismatly will ordinarily provide only information reasonably necessary to satisfy the valid request.
We will not intentionally disclose unrelated or excessive personal information.
This reflects ICO guidance that organisations should limit disclosures to relevant information necessary for the law-enforcement purpose.
6. Legal Orders
Where Qismatly receives a valid court order, warrant or other binding legal obligation, we will respond as required by applicable law.
7. Emergency Requests
Where there is an immediate and credible threat of death or serious physical harm, an authorised authority should clearly mark its request:
EMERGENCY REQUEST
and send it to:
contact@qismatly.com
The request should explain:
- the nature of the emergency;
- who is believed to be at risk;
- the information required;
- why that information is necessary; and
- why normal legal processes cannot reasonably be followed in time.
Qismatly will assess emergency requests as promptly as reasonably possible.
8. Preservation Requests
Where legally appropriate, a law enforcement authority may request that Qismatly preserve specified records while formal legal process is obtained.
Preservation of information does not itself authorise disclosure of that information.
9. Notification of Members
Where lawful and appropriate, Qismatly may notify an affected applicant or member that information relating to them has been requested.
Notification may be withheld or delayed where:
- prohibited by law;
- a valid non-disclosure requirement applies;
- notification may prejudice an investigation;
- notification may create a safeguarding risk; or
- another lawful reason exists.
10. International Requests
Law enforcement requests originating outside the United Kingdom may need to follow appropriate UK legal procedures or recognised international cooperation mechanisms.
Qismatly may require an overseas authority to use the relevant formal legal channel before information is disclosed.
11. Private Parties
This process is intended for law enforcement agencies, courts and legally authorised public authorities.
It is not intended to allow:
- relatives;
- former partners;
- employers;
- other members;
- private investigators;
- private individuals; or
- solicitors acting without appropriate legal authority
to obtain confidential Qismatly member information.
Civil legal requests should be supported by appropriate legal process.
12. Safeguarding and Serious Harm
Nothing in this policy prevents Qismatly from making a lawful and proportionate disclosure where we reasonably believe there is:
- a serious safeguarding concern;
- a credible risk of significant harm;
- suspected serious criminal conduct; or
- another circumstance where disclosure is legally justified.
13. Data Protection
Qismatly will consider law enforcement disclosures in accordance with applicable UK data-protection legislation.
The ICO advises organisations to determine a lawful basis, consider necessity and proportionality, and disclose only the minimum necessary information.
14. Contact
All law enforcement correspondence should be sent to:
contact@qismatly.com
Qismatly
A UK-based trading name